FAQ
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What is the benefit to pay via Konbini?
Konbini has numerous benefits especially for merchants that wish to make the most of their Japanese presence. It allows customers to have access to the most popular and highly secure cash payment method in Japan, furthermore it is considered a risk free payment method since there are no reversals involved with Konbini.
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When can I ship/deliver the product?
You can ship the goods as soon as the transaction has reached status ID 800 or higher.
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When can I expect a Konbini payment to be reported?
The settlement of the payments will happen on a bi-weekly basis.
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My consumer is claiming he paid, but the order is still pending payment, what do I need to do?
In order to investigate we require a proof of payment. You can initiate a payment inquiry via our payment console and attach the proof of payment. We can start an investigation based on the details provided.